Fraud awareness in the Financial Services industry is more important than ever. According to the September 2020 benchmarking report conducted by the Association of Certified Fraud Examiners (ACFE) in response to the coronavirus, 77% of survey respondents, representing a range of industries, have observed an increase in the overall level of fraud as of August, […]
The customer has never been more right. Across industries, customers have become conditioned to demand not only near-instant responses to their needs but that their needs be anticipated in advance. Financial institutions are not given a pass, despite a competitive landscape flooded with regulation and privacy considerations. The customer still has expectations for a personalized, […]