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Support Best Practices Video

Categories: Customer Success

Cloudera Support recently received Service Capability & Performance (SCP) certification for the third consecutive year. In order to earn this industry-leading mark of distinction, a support organization must demonstrate an ongoing commitment to exemplary standards and methodologies in over 100 major performance areas. At the heart of this achievement is the fundamental mission of Cloudera Support: Enable total customer success.

Cloudera strongly believes that timely, accurate, and healthy communication has to exist between the customer and our support organization in order to result in a successful outcome for both parties.

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