Author Archives: Richard Saltzer

Secrets of Cloudera Support: Using OpenStack to Shorten Time-to-Resolution

Categories: Cloud Support

Automating the creation of short-lived clusters for testing purposes frees our support engineers to spend more time on customer issues.

The first step for any support engineer is often to replicate the customer’s environment in order to identify the problem or issue. Given the complexity of Cloudera customer environments, reproducing a specific issue is often quite difficult, as a customer’s problem might only surface in an environment with specific versions of Cloudera Enterprise (CDH + Cloudera Manager),

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